Privacy Policy
Your data protection and privacy rights matter to us
Last Updated: January 15, 20251 Information We Collect
lytheronavi collects information to provide better sales training services to our clients across Canada. We're transparent about what data we gather and why we need it.
Personal Information
- Name, email address, and phone number when you register for programs
- Company details and job title for customized training recommendations
- Payment information processed through secure third-party providers
- Communication preferences and training interests
Usage Data
We collect information about how you interact with our website and training materials. This includes pages visited, time spent on content, and completion rates for training modules. We use this data to improve our educational content and user experience.
Technical Information
Standard web data like IP address, browser type, and device information helps us ensure our platform works properly across different systems. We also collect cookies and similar technologies for website functionality.
2 How We Use Your Information
Your information helps us deliver relevant sales training and support your professional development. Here's exactly how we use different types of data:
- Deliver training programs and educational content tailored to your needs
- Process enrollment and manage your account access
- Send program updates, new course announcements, and relevant industry insights
- Provide customer support and respond to your questions
- Analyze training effectiveness and improve our curriculum
- Comply with legal requirements under Canadian privacy laws
3 Data Sharing and Disclosure
We share information only when necessary to provide our services or as required by law. Transparency about our data sharing practices builds the trust that's essential for effective learning relationships.
Service Providers
We work with trusted companies that help deliver our services - payment processors, email platforms, and learning management systems. These partners can only use your data for the specific services they provide to us, and they're bound by confidentiality agreements.
Legal Requirements
Sometimes we're required to share information to comply with legal obligations, court orders, or government requests. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If lytheronavi merges with another company or transfers assets, your information might be part of that transfer. We'll notify you of any ownership changes and how they affect your privacy rights.
4 Your Privacy Rights
Under Canadian privacy laws, you have several important rights regarding your personal information. We've made it easy to exercise these rights through clear processes.
Access Your Data
Request a copy of all personal information we have about you, including how we've used it and who we've shared it with.
Correct Information
Update or correct any inaccurate personal information in your account or training records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Limit Processing
Restrict how we use your information while maintaining your account access for essential services.
To exercise any of these rights, contact us using the information below. We'll respond within 30 days and verify your identity before processing requests.
5 Data Security and Retention
Protecting your information is a priority. We use industry-standard security measures and regularly review our practices to ensure your data stays safe.
Security Measures
- Encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure backup systems and disaster recovery procedures
Data Retention
We keep your information only as long as needed to provide services or meet legal requirements. Training records are typically retained for seven years after program completion. Marketing communications can be stopped anytime through unsubscribe links or by contacting us.
International Transfers
Some of our service providers operate outside Canada. When we transfer data internationally, we ensure adequate protection through approved mechanisms like standard contractual clauses and adequacy decisions.
6 Contact Information
Questions about this privacy policy or how we handle your data? We're here to help and committed to addressing your concerns promptly.
Privacy Officer Contact
When contacting us about privacy matters, please include your full name, the email address associated with your account, and a detailed description of your request or concern. This helps us respond more efficiently and accurately.